Customer Journey

Our Customer Journey

Simple Kitchens, Thame, Oxfordshire

Your Customer Journey

Simple Kitchens, Thame, Oxfordshire

Your Customer Journey

Your Customer Journey

Here at Simple Kitchens we begin with the end in mind – a happy and delighted customer.

Your whole experience with Simple-Kitchens is designed with that objective.

We begin with ‘discovery’ discussions, both in person and in your home. We aim to tease out your needs and key considerations, to inspire and provide invaluable advice as we guide you with all that can be achieved. This design consultation is integral to achieving the best possible result for you and your home.

A review meeting at which we will present our design recommendations, material options and an illustrative budget forms the nucleus of our discussions and will equip you to make an informed decision.

A full site survey at your home allows our team to fully assess the necessary work.  We will discuss and agree with you the finer details of the job.  Our project manager will agree a start date for the work and create a schedule that will be a road map to guide you through getting your new kitchen.

While we are installing your new kitchen, you have a single point of contact, so you have complete peace of mind.  There is no need to chase plumbers or plasterers – Simple-Kitchens makes the process easy for you.

When you are completely satisfied with the work we have agreed, we provide you with a care pack with instructions for looking after your kitchen and your 10 Year Insurance-Backed guarantee certificate.

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simple kitchens logo

Your Journey

The no-obligation consultation

The process begins with a visit to our kitchen showrooms in Thame, Oxfordshire, or a chat on the phone about your project. We then arrange a meeting in your home to discuss your needs in more detail. When you visit our showroom you will see samples of doors, clever storage solutions and worktops to get your creative juices flowing. We understand that a new kitchen is a big investment and it is important to us that we get it right, so we listen carefully to what you feel is important. We discuss your budget so that there are no unwelcome surprises when you get your quote!

The Design Process

Next, we translate our discussions into an initial design and estimate using our state-of-the-art design software. We then present our design and estimate to you at our showroom to ensure you are happy with the details. The initial design and estimate is a starting point; we are happy to work with you to revise and refine the design to meet your needs and budget.

The site survey visit

When you are ready to proceed, we collect a 25% deposit and arrange a site survey visit. Our project manager, plumber, electrician, plasterer and other members of our team involved in your project will meet and review the details of the job. This allows us to negotiate and schedule the work and provide you with quotations for all of the associated works. At this visit we confirm all of the details of your order with you. After this visit, we will provide you with a start date for your project and a schedule of works to be carried out. 

The fitting process

On the scheduled date, our team removes your old kitchen and carries out any preliminary work needed. We require a further 65% of the total cost on delivery of the new kitchen. We do our best to install your kitchen in as quickly as possible to keep the disruption to an absolute minimum. We always endeavour that you have access to food preparation facilities during the fix, and we always work as neatly as possible.  You have a single point of contact throughout the process to ensure that everything goes smoothly. 

The satisfied customer

On completion of the work, when you are completely satisfied with the work we have carried out, we request the last 10% of the kitchen price.  We will provide you with a care pack with instructions for looking after your kitchen, which includes your 10 Year Insurance-Backed guarantee certificate. As the majority of our work comes from word-of-mouth, we ask you to spread the word by showing your kitchen off to your family and friends and sharing your experience with positive reviews. We stand behind our work, so you are welcome to contact us any time after you have your new kitchen if you have any questions or need support.

During the construction process I unfortunately became unwell. Thomas’s team were very considerate and worked around me in a caring, respectful manner.

Mr. and Mrs. Goustas, Chalgrove

Simple Kitchens
2020-01-27T15:05:32+00:00

Mr. and Mrs. Goustas, Chalgrove

During the construction process I unfortunately became unwell. Thomas’s team were very considerate and worked around me in a caring, respectful manner.
The service we received during the installation stage was great. We used all the workmen(fitter, electrician, plumber and plasterer) that Simple Kitchens recommended and we were happy with all their work.

Mr. and Mrs. Lyford, Aylesbury

Simple Kitchens
2020-01-27T15:06:06+00:00

Mr. and Mrs. Lyford, Aylesbury

The service we received during the installation stage was great. We used all the workmen(fitter, electrician, plumber and plasterer) that Simple Kitchens recommended and we were happy with all their work.
Simple Kitchens’ fitter was highly competent and installed the kitchen components in a professional and timely manner, despite needing to work around other tradesmen working on other areas. He was very pleasant to have in the house and always left the place neat and tidy.

Mr. and Mrs. Wheatley, Goring-on-Thames

Simple Kitchens
2020-01-27T15:05:36+00:00

Mr. and Mrs. Wheatley, Goring-on-Thames

Simple Kitchens’ fitter was highly competent and installed the kitchen components in a professional and timely manner, despite needing to work around other tradesmen working on other areas. He was very pleasant to have in the house and always left the place neat and tidy.
We would like to thank Simple Kitchens for a superb job in designing and constructing our new kitchen.

Mr. and Mrs. Goustas Charlgrove

Simple Kitchens
2020-01-27T15:07:18+00:00

Mr. and Mrs. Goustas Charlgrove

We would like to thank Simple Kitchens for a superb job in designing and constructing our new kitchen.
Their fitters and painter worked carefully to a high standard and, together with Thomas and Christina were happy to accommodate late changes to our requirements.

Mr. and Mrs. Shipway

Simple Kitchens
2020-01-27T15:05:53+00:00

Mr. and Mrs. Shipway

Their fitters and painter worked carefully to a high standard and, together with Thomas and Christina were happy to accommodate late changes to our requirements.
From Thomas’s first visit to discuss our needs, we felt totally confident that he was the person we could trust to provide the new kitchen we really wanted and he didn’t disappoint throughout the whole process. He listened to us and made meticulous notes, always responding to our questions and ideas and sometimes suggesting changes that would make the kitchen even better. This was an ongoing process in which we felt completely included right up until completion.

Mr. and Mrs. Price, Long Crendon

Simple Kitchens
2020-01-27T15:06:19+00:00

Mr. and Mrs. Price, Long Crendon

From Thomas’s first visit to discuss our needs, we felt totally confident that he was the person we could trust to provide the new kitchen we really wanted and he didn’t disappoint throughout the whole process. He listened to us and made meticulous notes, always responding to our questions and ideas and sometimes suggesting changes that would make the kitchen even better. This was an ongoing process in which we felt completely included right up until completion.
They were happy to work with our builder, taking over when he’d finished but having the builder’s electrician back for the second fix.

Mr. and Mrs. Shipway, Gubblecote

Simple Kitchens
2020-01-27T15:05:50+00:00

Mr. and Mrs. Shipway, Gubblecote

They were happy to work with our builder, taking over when he’d finished but having the builder’s electrician back for the second fix.
I would also like to add how efficient your fitter, electrician and plumber were, and they were a joy to have carrying out the work in my property.

Mr. Jayakar, Watlington

Simple Kitchens
2020-01-27T15:05:40+00:00

Mr. Jayakar, Watlington

I would also like to add how efficient your fitter, electrician and plumber were, and they were a joy to have carrying out the work in my property.
As project manager Thomas oversaw everything for us, which is just what we wanted. They seem to think of everything, which for us included providing a temporary sink for use during the refurbishment.

Mr. and Mrs. Lyford, Aylesbury

Simple Kitchens
2020-01-27T15:05:57+00:00

Mr. and Mrs. Lyford, Aylesbury

As project manager Thomas oversaw everything for us, which is just what we wanted. They seem to think of everything, which for us included providing a temporary sink for use during the refurbishment.
Once work began, Thomas did all he could to keep disruption to a minimum.

 

Mr. and Mrs. Price, Long Crendon

Simple Kitchens
2020-01-27T15:06:28+00:00

Mr. and Mrs. Price, Long Crendon

Once work began, Thomas did all he could to keep disruption to a minimum.  
We are very pleased with our kitchen, it meets all our requirements and we are happy to recommend Simple Kitchens.

Mr. and Mrs. Shipway, Gubblecote

Simple Kitchens
2020-01-27T15:07:25+00:00

Mr. and Mrs. Shipway, Gubblecote

We are very pleased with our kitchen, it meets all our requirements and we are happy to recommend Simple Kitchens.
Simple Kitchens are outstanding. They provide excellent value for money and we strongly recommend them.

Mr. Tyack, Haddenham

Simple Kitchens
2020-01-27T15:07:48+00:00

Mr. Tyack, Haddenham

Simple Kitchens are outstanding. They provide excellent value for money and we strongly recommend them.
We would like to thank Christina and Thomas for the fabulous kitchen we have ended up with and without hesitation we would recommend them.

Mr. and Mrs. Lyford, Aylesbury

Simple Kitchens
2020-01-27T15:07:28+00:00

Mr. and Mrs. Lyford, Aylesbury

We would like to thank Christina and Thomas for the fabulous kitchen we have ended up with and without hesitation we would recommend them.
They gave outstanding service and we were really impressed by the workmanship - and my husband was in the kitchen fitting business for over 10 years so he had high expectations and they surpassed them.

Mr. and Mrs. Cook, Aylesbury

Simple Kitchens
2020-01-27T15:07:41+00:00

Mr. and Mrs. Cook, Aylesbury

They gave outstanding service and we were really impressed by the workmanship - and my husband was in the kitchen fitting business for over 10 years so he had high expectations and they surpassed them.
A bespoke kitchen delivered with personal attention does not come cheap but we feel that we have had very good value for our money and would not hesitate in providing the best possible recommendation for Simple Kitchens.

Mr. and Mrs. Bonnet, Oxfordshire

Simple Kitchens
2020-01-27T15:04:51+00:00

Mr. and Mrs. Bonnet, Oxfordshire

A bespoke kitchen delivered with personal attention does not come cheap but we feel that we have had very good value for our money and would not hesitate in providing the best possible recommendation for Simple Kitchens.
We are delighted with our new kitchen and working with you both to design, develop and create it. The work was efficiently carried out by friendly and helpful workmen and women. It is a great improvement to our home; not only have we a good looking kitchen now, but a better organised and a very user-friendly one! We have recommended your services to our friends.

Mr. and Mrs. Emerson, Thame

Simple Kitchens
2020-01-27T15:07:01+00:00

Mr. and Mrs. Emerson, Thame

We are delighted with our new kitchen and working with you both to design, develop and create it. The work was efficiently carried out by friendly and helpful workmen and women. It is a great improvement to our home; not only have we a good looking kitchen now, but a better organised and a very user-friendly one! We have recommended your services to our friends.
We must say that Thomas is a perfectionist when it comes to the installation which shows in the final finish.

Mr. and Mrs. Lyford, Aylesbury

Simple Kitchens
2020-01-27T15:06:02+00:00

Mr. and Mrs. Lyford, Aylesbury

We must say that Thomas is a perfectionist when it comes to the installation which shows in the final finish.
Easy to communicate as Thomas managed and communicated well with his team. Good work and good services including a care information pack and insurance.

Mrs. Myers, Oxford

Simple Kitchens
2020-01-27T15:06:10+00:00

Mrs. Myers, Oxford

Easy to communicate as Thomas managed and communicated well with his team. Good work and good services including a care information pack and insurance.
Thomas and Christina were helpful (and patient!) as we developed and subsequently changed ideas before settling on a final plan, by which time they’d already gained our confidence with their professionalism. They were always available to discuss the project and there was always an immediate and positive response to our enquiries.

Mr. and Mrs. Bonnet, Oxfordshire

Simple Kitchens
2020-01-27T15:07:06+00:00

Mr. and Mrs. Bonnet, Oxfordshire

Thomas and Christina were helpful (and patient!) as we developed and subsequently changed ideas before settling on a final plan, by which time they’d already gained our confidence with their professionalism. They were always available to discuss the project and there was always an immediate and positive response to our enquiries.
Thomas has very high standards and works with a team of excellent kitchen fitters, plumbers, electricians, plasterers and tilers; all of whom did a great job and were friendly, punctual and tidy throughout their time in our home. Thomas oversaw all the work and visited virtually every day. We were away during one week of the build and felt completely secure in leaving Thomas with the key.

Mr. and Mrs. Price, Long Crendon

Simple Kitchens
2020-01-27T15:05:13+00:00

Mr. and Mrs. Price, Long Crendon

Thomas has very high standards and works with a team of excellent kitchen fitters, plumbers, electricians, plasterers and tilers; all of whom did a great job and were friendly, punctual and tidy throughout their time in our home. Thomas oversaw all the work and visited virtually every day. We were away during one week of the build and felt completely secure in leaving Thomas with the key.
We were not looking forward to the upheaval but, everything was planned to avoid too much disruption and every day finished with a clean-up.

Mr. and Mrs. Midgley, Haddenham

Simple Kitchens
2020-01-27T15:05:43+00:00

Mr. and Mrs. Midgley, Haddenham

We were not looking forward to the upheaval but, everything was planned to avoid too much disruption and every day finished with a clean-up.
We were given a small portable cooker with hob to use whilst the kitchen was out of action which was wonderful for our busy family.

Mr. and Mrs. Goustas, Chalgrove

Simple Kitchens
2020-01-27T15:05:24+00:00

Mr. and Mrs. Goustas, Chalgrove

We were given a small portable cooker with hob to use whilst the kitchen was out of action which was wonderful for our busy family.
Easy to communicate as Thomas managed and communicated well with his team. Good work and good services including a care information pack and insurance.

Mrs. Myers, Oxford

Simple Kitchens
2020-01-27T15:05:17+00:00

Mrs. Myers, Oxford

Easy to communicate as Thomas managed and communicated well with his team. Good work and good services including a care information pack and insurance.
All of the tradesmen were very experienced and had worked with Simple Kitchens for a number of years which gave us great confidence in their abilities. We would definitely recommend Thomas and his team to anyone thinking of having a new kitchen.

Mr. and Mrs. Cook, Aylesbury

Simple Kitchens
2020-01-27T15:06:14+00:00

Mr. and Mrs. Cook, Aylesbury

All of the tradesmen were very experienced and had worked with Simple Kitchens for a number of years which gave us great confidence in their abilities. We would definitely recommend Thomas and his team to anyone thinking of having a new kitchen.
Thomas and Christina could not have been more professional or friendly when they installed my new kitchen.

Mrs. Slemeck, Watlington

Simple Kitchens
2020-01-27T15:07:32+00:00

Mrs. Slemeck, Watlington

Thomas and Christina could not have been more professional or friendly when they installed my new kitchen.
At the onset we were given a day by day schedule over about 4 weeks. This was largely kept to and the work was completed on time as promised.

Mr. and Mrs. Midgley, Haddenham

Simple Kitchens
2020-01-27T15:05:47+00:00

Mr. and Mrs. Midgley, Haddenham

At the onset we were given a day by day schedule over about 4 weeks. This was largely kept to and the work was completed on time as promised.
The service provided by Simple Kitchens has been outstanding from start to finish.

Mr. and Mrs. Bonnet, Oxfordshire

Simple Kitchens
2020-01-27T15:07:12+00:00

Mr. and Mrs. Bonnet, Oxfordshire

The service provided by Simple Kitchens has been outstanding from start to finish.
The work was completed to a very high standard, everything functions as it should and because of the expertise of the design, the kitchen itself feels like a much bigger space than it was before.

Mr. and Mrs. Bonnet, Oxfordshire

Simple Kitchens
2020-01-27T15:06:31+00:00

Mr. and Mrs. Bonnet, Oxfordshire

The work was completed to a very high standard, everything functions as it should and because of the expertise of the design, the kitchen itself feels like a much bigger space than it was before.
From start to finish the process ran smoothly and professionally. All involved were true craftsmen and very personable. They kept the disruption to a minimum and everything happened to schedule.

Mr. and Mrs. Hedley, Leighton Buzzard

Simple Kitchens
2020-01-27T15:05:06+00:00

Mr. and Mrs. Hedley, Leighton Buzzard

From start to finish the process ran smoothly and professionally. All involved were true craftsmen and very personable. They kept the disruption to a minimum and everything happened to schedule.
We know we used the best kitchen company and the end result was that we had a FABULOUS kitchen to use. We would unreservedly recommend Simple Kitchens.

Mr. and Mrs. Goustas, Chalgrove

Simple Kitchens
2020-01-27T15:07:15+00:00

Mr. and Mrs. Goustas, Chalgrove

We know we used the best kitchen company and the end result was that we had a FABULOUS kitchen to use. We would unreservedly recommend Simple Kitchens.
You listened to all our likes and requirements and came back within 2 weeks with a beautifully designed kitchen that hardly required any changes, as it perfectly represented what we had envisaged.

Mr. and Mrs. Hedley, Leighton Buzzard

Simple Kitchens
2020-01-27T15:06:40+00:00

Mr. and Mrs. Hedley, Leighton Buzzard

You listened to all our likes and requirements and came back within 2 weeks with a beautifully designed kitchen that hardly required any changes, as it perfectly represented what we had envisaged.
Design ideas were clear, quotation was comprehensive and communications were excellent throughout.

Mrs. Slemeck, Watlington

Simple Kitchens
2020-01-27T15:07:36+00:00

Mrs. Slemeck, Watlington

Design ideas were clear, quotation was comprehensive and communications were excellent throughout.
All of the tradesmen were very experienced and had worked with Simple Kitchens for a number of years which gave us great confidence in their abilities.

Mr. and Mrs. Cook, Aylesbury

Simple Kitchens
2020-01-27T15:07:45+00:00

Mr. and Mrs. Cook, Aylesbury

All of the tradesmen were very experienced and had worked with Simple Kitchens for a number of years which gave us great confidence in their abilities.
We found Simple Kitchens were very approachable during the design process, being prepared to listen and understand our requirements, make helpful and innovative suggestions, and to go through multiple iterations until an ideal design was achieved - particularly thanks to Christina.

Mr. and Mrs. Wheatley, Goring-on-Thames

Simple Kitchens
2020-01-27T15:06:37+00:00

Mr. and Mrs. Wheatley, Goring-on-Thames

We found Simple Kitchens were very approachable during the design process, being prepared to listen and understand our requirements, make helpful and innovative suggestions, and to go through multiple iterations until an ideal design was achieved - particularly thanks to Christina.
Simple Kitchens had optional solutions for all our requirements and worked with us closely in order to get the best solution.

Mr. Tyack, Haddenham

Simple Kitchens
2020-01-27T15:06:56+00:00

Mr. Tyack, Haddenham

Simple Kitchens had optional solutions for all our requirements and worked with us closely in order to get the best solution.
We cannot praise too highly the planning and work that went into providing us with a high quality and practical kitchen.

Mr. and Mrs. Midgley, Haddenham

 

Simple Kitchens
2020-01-27T15:06:43+00:00

Mr. and Mrs. Midgley, Haddenham

 

We cannot praise too highly the planning and work that went into providing us with a high quality and practical kitchen.
The team were professional and personable and were easy to have around. Excellent customer service and attention to detail. I am delighted with the result and would recommend without hesitation.

Mrs. Slemeck, Watlington

Simple Kitchens
2020-01-27T15:05:10+00:00

Mrs. Slemeck, Watlington

The team were professional and personable and were easy to have around. Excellent customer service and attention to detail. I am delighted with the result and would recommend without hesitation.
He (Thomas) listened attentively to our requests and ideas which Christina then brought alive in her design and planning. We were able to review and change any of the design features – no request was too much to fulfil.

Mr. and Mrs. Goustas, Chalgrove

Simple Kitchens
2020-01-27T15:06:34+00:00

Mr. and Mrs. Goustas, Chalgrove

He (Thomas) listened attentively to our requests and ideas which Christina then brought alive in her design and planning. We were able to review and change any of the design features – no request was too much to fulfil.
Throughout the process we always had full confidence that whatever concerns we might have, or issues that might arise, we would always be listened to, action would be taken and a satisfactory solution found.

Mr. and Mrs. Wheatley, Goring-on -Thames

Simple Kitchens
2020-01-27T15:04:58+00:00

Mr. and Mrs. Wheatley, Goring-on -Thames

Throughout the process we always had full confidence that whatever concerns we might have, or issues that might arise, we would always be listened to, action would be taken and a satisfactory solution found.
We cannot fault your customer service, attention to detail and would recommend you without hesitation.

Mr. and Mrs. Hedley, Leighton Buzzard

Simple Kitchens
2020-01-27T15:07:22+00:00

Mr. and Mrs. Hedley, Leighton Buzzard

We cannot fault your customer service, attention to detail and would recommend you without hesitation.
A bespoke kitchen delivered with personal attention does not come cheap but we feel that we have had very good value for our money and would not hesitate in providing the best possible recommendation for Simple Kitchens.

Mr. and Mrs. Bonnet, Oxfordshire

Simple Kitchens
2020-01-27T15:07:09+00:00

Mr. and Mrs. Bonnet, Oxfordshire

A bespoke kitchen delivered with personal attention does not come cheap but we feel that we have had very good value for our money and would not hesitate in providing the best possible recommendation for Simple Kitchens.
They helped us overcome the temporary disruptions by providing cooking facilities and re-organising the plumbing. This was a five week process during which they engaged a plasterer, electrician, plumber, cabinet installer and cabinet painter; all were equally professional, providing an expert and cheerful service.

Mr. and Mrs. Bonnet, Oxfordshire

Simple Kitchens
2020-01-27T15:05:21+00:00

Mr. and Mrs. Bonnet, Oxfordshire

They helped us overcome the temporary disruptions by providing cooking facilities and re-organising the plumbing. This was a five week process during which they engaged a plasterer, electrician, plumber, cabinet installer and cabinet painter; all were equally professional, providing an expert and cheerful service.
We were thrilled with the designs that Christina provided and updated as adjustments were made. The final kitchen is beautiful, practical and a joy to work in. We couldn’t be more delighted and would recommend Simple Kitchens to anyone – in fact we have already done so.

Mr. and Mrs. Price, Long Crendon

Simple Kitchens
2020-01-27T15:06:50+00:00

Mr. and Mrs. Price, Long Crendon

We were thrilled with the designs that Christina provided and updated as adjustments were made. The final kitchen is beautiful, practical and a joy to work in. We couldn’t be more delighted and would recommend Simple Kitchens to anyone – in fact we have already done so.
We wanted a bespoke kitchen to make the most of a small awkwardly shaped space and Simple Kitchens proved to be an excellent choice. We were able to visit their newly opened showroom which allowed us to see examples of their work and helped with choosing the detail of the finish.

Mr. and Mrs. Shipway, Gubblecote

Simple Kitchens
2020-01-27T15:06:46+00:00

Mr. and Mrs. Shipway, Gubblecote

We wanted a bespoke kitchen to make the most of a small awkwardly shaped space and Simple Kitchens proved to be an excellent choice. We were able to visit their newly opened showroom which allowed us to see examples of their work and helped with choosing the detail of the finish.
The most important aspect of our experience with Simple Kitchens, was that we only had to communicate with one person – which was Thomas. He was honest and there were no hidden costs.

Mr. and Mrs. Goustas, Chalgrove

Simple Kitchens
2020-01-27T15:05:28+00:00

Mr. and Mrs. Goustas, Chalgrove

The most important aspect of our experience with Simple Kitchens, was that we only had to communicate with one person – which was Thomas. He was honest and there were no hidden costs.
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Simple Kitchens

Let’s start your new kitchen together

Arrange a home visit. Visit our showroom.

Or call Thomas on 01844 217 804 to discuss your project.